Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordincay.shop.

processing and transit at The Ordinary
The Ordinary publishes this processing and transit guidance for customers using theordincay.shop. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

delivery area at The Ordinary
The Ordinary publishes this delivery area guidance for customers using theordincay.shop. We currently deliver solely to addresses within the United States. Standard shipping is free.

The Ordinary: returns after delivery
The Ordinary publishes this returns after delivery guidance for customers using theordincay.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on tracking and addresses
For purchases made through theordincay.shop, The Ordinary applies the following guidance on tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

What The Ordinary customers should know about delivery issues
This delivery issues section covers orders and visits through theordincay.shop for The Ordinary. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordincay.shop or 9712263278. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordincay.shop
Phone: 9712263278
Physical address: 714 S 10th St, Allentown, Pennsylvania, 18103, United States