FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to theordincay.shop.

What The Ordinary customers should know about delivery timing
For The Ordinary customers at theordincay.shop, this section explains delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Details from The Ordinary on products
For The Ordinary customers at theordincay.shop, this section explains products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Details from The Ordinary on tracking
This tracking section covers orders and visits through theordincay.shop for The Ordinary. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

Details from The Ordinary on returns and exchanges
The following returns and exchanges guidance applies to the The Ordinary storefront at theordincay.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Our approach at The Ordinary to return shipping
The following return shipping guidance applies to the The Ordinary storefront at theordincay.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

refund timing at The Ordinary
For purchases made through theordincay.shop, The Ordinary applies the following guidance on refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

What The Ordinary customers should know about shipping cost
The Ordinary publishes this shipping cost guidance for customers using theordincay.shop. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

contact options at The Ordinary
The Ordinary publishes this contact options guidance for customers using theordincay.shop. How can I contact you?
Email Support@Theordincay.shop, call 9712263278, or write to 714 S 10th St, Allentown, Pennsylvania, 18103, United States.

Details from The Ordinary on payment methods
This payment methods section covers orders and visits through theordincay.shop for The Ordinary. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordincay.shop
Phone: 9712263278
Physical address: 714 S 10th St, Allentown, Pennsylvania, 18103, United States