Payment

Payment Policy

For The Ordinary customers, the sections below set out currency, payment methods, and refunds. This page applies specifically to theordincay.shop.

The Ordinary: currency and methods
The Ordinary publishes this currency and methods guidance for customers using theordincay.shop. About Credit/Debit Card

What The Ordinary customers should know about currency and methods
The following currency and methods guidance applies to the The Ordinary storefront at theordincay.shop. Approved refunds are processed to the original payment method within 10 business days after return inspection and approval. Payment questions may be sent to Support@Theordincay.shop or 9712263278.

Our approach at The Ordinary to billing checks
Customers using theordincay.shop can rely on the following The Ordinary guidance about billing checks. Encrypted payment information is handled by Shopify and authorized payment providers. The Ordinary does not store complete card numbers or card security codes. A card issuer may place an authorization hold, request additional verification, approve, or decline a transaction under its own rules.

What The Ordinary customers should know about secure processing
Customers using theordincay.shop can rely on the following The Ordinary guidance about secure processing. Every listed price and charge is processed in USD. We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The payment options actually available for an order are displayed securely at checkout.

What The Ordinary customers should know about refunds and payment help
This refunds and payment help section covers orders and visits through theordincay.shop for The Ordinary. Customers must provide accurate billing and contact information. If a payment is declined, verify the entered details or contact the card issuer. We may cancel or review an order when payment cannot be authorized or when fraud screening identifies a material risk.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordincay.shop
Phone: 9712263278
Physical address: 714 S 10th St, Allentown, Pennsylvania, 18103, United States