Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordincay.shop.

How The Ordinary handles order problems
Customers using theordincay.shop can rely on the following The Ordinary guidance about order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How The Ordinary handles condition of returns
The Ordinary publishes this condition of returns guidance for customers using theordincay.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

What The Ordinary customers should know about refund timing
The following refund timing guidance applies to the The Ordinary storefront at theordincay.shop. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

How The Ordinary handles support
This support section covers orders and visits through theordincay.shop for The Ordinary. For return or exchange assistance, contact Support@Theordincay.shop or 9712263278.

What The Ordinary customers should know about starting a request
Customers using theordincay.shop can rely on the following The Ordinary guidance about starting a request. To start a return or exchange, contact us at Support@Theordincay.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from The Ordinary on exceptions
For purchases made through theordincay.shop, The Ordinary applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

The Ordinary: eligibility
Customers using theordincay.shop can rely on the following The Ordinary guidance about eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordincay.shop
Phone: 9712263278
Physical address: 714 S 10th St, Allentown, Pennsylvania, 18103, United States